I don’t do much shopping at Sephora and this week I found some really fantastic stuff! So instead of sharing it with you and directing it to you their site, I will be happy to share with you what happened and where else to get the hot item I was so excited about.
A few weeks ago I found a great bargain on some skin care I enjoy. I stocked up – me and all my boys use the same face wash (yes I love Philosophy Purity) so why not get several when the price was slashed. They are the only store that carries Buxom and Kat Von D – with whom I am obsessed with – I have placed orders for items from these brands with no problem. I also signed up for their VIP program and Flash Shipping. It seemed like a deal – for $10 you get 2 day shipping on all your items for a year. Why not?
I had been tracking the popularity of the Shimmering Skin Perfector Pressed Champagne Glow created by beauty blogger Jaclyn Hill and toted as the “perfect highlighter for all skin types” release and found that Sephora was going to launch a 3 piece set in November – so I set up notifications so I could purchase when it came out. The morning it was released, I put in an order immediately for 6 of them. For this holiday special, it was well worth it to me.
This is a time sensitive makeup buy: when the original BECCA Champagne Highlighter Pressed Compact went on sale, it sold 25,000 units in 20 minutes. I had to get my hands on this product!
Well today is Friday. They still had not come. I emailed them yesterday and had no response. I spent almost an hour on the phone today and was told my account had been closed because they thought I was a reseller and I am not permitted to purchase items via their website and the decision is final. I talked to as many people as I could and could not get through to anyone. I am permitted inside their stores. The final contact I spoke with was Victoria from the Sephora Texas call center.
This is not something I take lightly. I shop online because it is often difficult for me to get out of the house. Today for example, I have hardly been able to move, walk let alone drive a car and make my way through the rain into Sephora. I am in unspeakable amounts of pain and live moment to moment. It is up and down but really puts a damper on my day to day living. I typically keep this to myself and the people who know the different parts of my life, but this is my reality and today the two collided.
I resent being a woman in love with makeup, ordering the things I love with money I have to spend to be banned from shopping at a online at a store who sells makeup. Yes I can get to a store, but by the time I am physically able to do, it will be sold out.
I don’t wave the disability flag loud and proud, but… Sephora, you suck. You discriminated against me when I told you that I could hardly walk today, let alone get into a car, drive in the Seattle downpour to the mall, find parking and crawl through a maze of people at Sephora to stand in line and then reverse the process. My body just can’t do it. You showed no compassion or options for me.
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